How can we help?

Account & sign in

Create an account on the website or in the mobile app using your email address. You can update your profile, fitness preferences, and password from Account Settings.

• Forgot your password? Use the reset flow on the login page.
• Log out from Profile → Log Out to stop push notifications on that device.
• Membership status syncs when you open the app or refresh membership in Profile.

Membership & billing

Premium membership unlocks structured programmes, advanced nutrition tools, and exclusive content. Plans and checkout are managed on the website.

• View or manage your plan from Profile → Membership in the app.
• Billing questions are handled through the payment provider shown at checkout.
• If you recently subscribed, allow a few minutes then tap refresh membership in the app.

Shop orders & delivery

Physical products from the Nutrition.Fitness shop are fulfilled according to the shipping method selected at checkout.

• Track order status from your member dashboard on the web.
• You will receive in-app and email notifications when order status changes.
• For damaged or missing items, contact support with your order number.

Returns & refunds

Unopened, resalable items may be returned within 30 days of delivery unless otherwise stated on the product page.

• Contact support before sending a return so we can provide instructions.
• Refunds are issued to the original payment method after inspection.
• Digital memberships and consumed content are generally non-refundable except where required by law.

Mobile app & notifications

The mobile app provides workouts, recipes, wellness check-ins, and push notifications for important updates.

• Enable notifications in your device settings to receive order and wellness reminders.
• Sleep check-in reminders use your profile timezone.
• Admin announcements may appear as system push notifications and are not stored in your in-app inbox.

Frequently asked questions

• Can I use the app offline? Workouts and saved content may be limited without a connection; sync requires internet.
• Is this medical advice? No. Nutrition.Fitness provides education and tools — consult a qualified professional for medical guidance.
• How do I delete my account? Email support@nutrition.fitness from your registered email address.
• Who can I contact for privacy requests? See our Privacy Policy or email privacy@nutrition.fitness.