Delete Your NUFI+ Account

How deletion works

1. Enter the email on your NUFI+ account.
2. Open the 6-digit code we email you (expires in 15 minutes).
3. Confirm deletion. Access is revoked immediately and personal data is purged from our systems.

You can also start this from the mobile app: Profile → Support → Delete account (Profile is your in-app settings).

What we delete

• Account profile (name, email login, phone, avatar, fitness preferences, timezone settings).
• App activity linked to your identity: workout history, meal logs, program enrollments, wellness / sleep check-ins, AI coach chats, and community posts you authored (removed or anonymized so they are no longer tied to a personal profile).
• Device push tokens and in-app notifications for your account.
• Uploaded personal media we store for you (profile photo, plate scans, body-measurement photos, community images), removed from our storage when deletion completes.
• Credit wallet balances and program entitlements tied to your account.

What we retain (and for how long)

• Shop orders: order records (including the email and shipping snapshot captured at checkout) stay in our commerce system for fulfillment, refunds, accounting, and legal obligations. They are detached from your deleted login so they are no longer linked to an active account.
• Plate-scan photos (if not deleted with the account): our backend retention job removes unused plate-scan images after 90 days by default (NUTRITION_SCAN_RETENTION_DAYS). Account deletion removes your scans immediately when possible.
• Product returns window: Help Center policy allows returns of unopened goods within 30 days of delivery — order records support that process.
• Backups & security logs: Privacy Policy §6 states we may keep data for a “reasonable period” for legal, security, and backup purposes. We do not publish a separate numeric SLA for backup purge in code — that remains a business / legal retention decision.